As a graphic designer, I always appreciate a good user interface and user experience. That's why when I heard that KAI Access, the official mobile app for train tickets in Indonesia, had undergone a major revamp, I was intrigued to try it out and share my experience. In this review, I will guide you through the process of booking train tickets on KAI Access and share my thoughts on the app's design and functionality.
Before we dive into the details, let me give you a brief overview of KAI Access. The app was launched in 2017 by PT Kereta Api Indonesia (KAI), the national railway company, with the aim of providing a more convenient and efficient way for passengers to book train tickets. KAI Access allows users to search for train routes, check availability, and purchase tickets using their mobile devices. It also offers a range of features such as seat selection, e-boarding pass, and real-time train tracking.
Registering and Logging In
The first step to booking a train ticket on KAI Access is to register and log in to your account. If you're a new user, you can create an account by clicking the "Register" button on the home screen and filling in your personal details. Once you've completed the registration process, you can log in using your email address and password.
One thing that I appreciate about the app's login process is that it allows users to save their login credentials for future use. This means that you don't have to enter your email and password every time you open the app, making the login process faster and more convenient.
Searching for Train Routes
After logging in, the next step is to search for your desired train route. You can do this by clicking the "Search" button on the home screen and entering your origin and destination stations, travel date, and number of passengers. The app will then show you a list of available trains and their schedules, along with the ticket prices and seat availability.
Filtering and Sorting Options
To make it easier to find the best train option for your needs, KAI Access offers a range of filtering and sorting options. You can filter the search results by train class, departure time, arrival time, and train type. You can also sort the results by price, departure time, arrival time, and duration.
I found these filtering and sorting options to be very useful, especially when I was looking for a specific train class or departure time. The app makes it easy to narrow down the search results and find the best option based on your preferences.
Train Details and Seat Selection
Once you've found your desired train, you can click on it to view more details such as the train's route, schedule, and seat availability. You can also select your preferred seat by clicking on the available seats on the seating chart.
I was impressed with the app's seating chart feature, which allows users to see the layout of the train and select their preferred seat with ease. The app also shows the ticket price for each seat, so you can choose the one that fits your budget.
Purchasing the Ticket
Once you've selected your seat and reviewed the details of your trip, the final step is to purchase your ticket. You can do this by clicking the "Buy" button and entering your payment details. KAI Access supports a range of payment methods such as credit cards, e-wallets, and bank transfers.
E-Boarding Pass and Real-Time Train Tracking
After completing your purchase, you will receive an e-boarding pass that you can use to board the train. The app also offers a real-time train tracking feature that allows you to see the train's location and estimated arrival time.
I found these features to be very useful, especially when I was traveling to a new destination and wasn't familiar with the train schedule or route. The e-boarding pass made it easy for me to board the train without having to print out a physical ticket, while the real-time tracking feature allowed me to plan my journey more efficiently.
Conclusion
Overall, I was impressed with KAI Access's design and functionality. The app offers a user-friendly interface, a range of useful features, and a seamless booking process. Whether you're a frequent train traveler or a first-time user, I would highly recommend KAI Access for your train ticket needs.
| Pros | Cons |
| - User-friendly interface | - Limited payment options |
| - Useful filtering and sorting options | - Some bugs and glitches |
| - Seating chart feature | |
| - E-boarding pass and real-time tracking |